Return Policy

For Customers in the USA

Damaged or Defective Items:
DeckBagZ offers a fair and easy 30 Day return policy. In the extremely rare event that you should receive a damaged or defective item, contact us within 30 days of receipt of the item. At that time we can issue a pre-paid Return Shipping Label to you.
Ship back to us through your local US Postal Service, and be sure you include all original parts and packaging, within 7 days of Return Authorization. Upon receipt and inspection of returned item, we will send an identical replacement item.

Refunds:

If you are not happy and simply want to return your purchased item, please contact us by email within 30 days of receipt of item, notifying us of your request for refund. At that time we can issue a pre-paid Return Shipping Label to you. 
Ship back to us through your local US Postal Service, and be sure you include all original parts and packaging, within 7 days of Return Authorization. Upon receipt and inspection of original condition and unused return item, we will refund your original purchase amount, minus our original shipping cost.  note: Returns not in original packaging or condition, or which show apparent use are subject to a restocking fee of 15%.  Used items will not be refunded, please do not return used items.

Exchanges:
Please contact us by email within 30 days of receipt of item, notifying us of your desire to exchange a product. At that time we can issue a Return Authorization number to you, which must be written clearly on the package that you are returning to us. (We DO NOT accept packages without Return Authorization numbers)
Exchanges require buyer to pay shipping for returned item, and ship via US Postal Service, and must be shipped to us with all original parts and packaging. Upon receipt and inspection of exchange item, we will ship the replacement item at no additional charge.



For International Customers:
Returns, Exchanges, or Refunds are not available to customers outside of the U.S.A. due to excessive shipping charges and possible shipping complications. Please be sure you want to purchase the item you are considering, and we will ensure that your item will arrive to you undamaged.